Privacy Policy
This Privacy Policy explains how Paris Lingua collects, uses, discloses, and protects personal data when you interact with our services and website. We are committed to maintaining your privacy and handling personal data transparently and responsibly. Our Paris office operates under French and EU data protection rules. If you have questions about this policy or wish to exercise your data rights, contact our Data Protection Officer using the details in the Contact section below.
Information we collect
We collect information you provide directly when you register for a course, request a trial, complete an assessment, or contact us. Typical data includes name, email, phone number, billing details, language level, and scheduling preferences. For corporate clients we may also collect company name, role, and invoicing information. When you interact with our website we automatically collect technical data such as IP addresses, browser type, device identifiers, and pages visited to help diagnose issues and improve performance. Where you upload files or documents as part of course work or assessment, those files are processed and stored to enable teaching and feedback. We limit collection to what is necessary for the service, registration, administration, and legal compliance related to education delivery and invoicing. Personal data collected for admissions, certification, or exam registration may be shared with authorized testing bodies as required for registration and results processing.
How we use your data
We use personal data to provide and manage courses, schedule lessons, issue receipts, and communicate about your learning progress and administrative matters. Data is used to personalize learning recommendations, to assign tutors, and to deliver teacher feedback. We also process data to respond to enquiries, manage trial bookings, and administer online modules. Aggregated and anonymized usage data helps us improve our curriculum, online platform stability, and user experience. We may use contact details to send service-related notices, such as course changes or important updates. Marketing communications are only sent if you opt in; you can withdraw consent at any time. When legally required, we may use or disclose personal data to comply with applicable laws, for fraud prevention, or to protect the rights, property, or safety of our students or the public. Where third-party processors support our services, we require contractual safeguards and limit the scope of data shared to what is necessary for them to perform their function.
Cookies and tracking
Our website uses cookies and similar technologies to enable essential site functions, remember your preferences, and analyze traffic for performance improvements. Essential cookies support the site operation and cannot be disabled without affecting functionality. Analytical cookies help us understand which pages are most useful so we can refine content and delivery; these are processed in aggregated and anonymized form when possible. Marketing cookies are used only with consent and help measure campaign effectiveness. You can manage cookie preferences via the cookie consent control available on the site, and you can remove or block cookies through your browser settings. Some third-party tools embedded on the site may set cookies directly; we only integrate vendors that meet recognized privacy standards and provide opt-out mechanisms where required. If you reject non-essential cookies, marketing and analytics capabilities will be limited, but the core learning services remain available.
Data retention and protection
We retain personal data only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods are set based on the nature of the data and the purpose for processing; for example, billing records are kept for accounting and tax compliance in line with French law. Student records and certified exam results are retained for the duration required to support certification and client needs. We implement administrative, technical, and physical safeguards to protect data from unauthorized access, accidental loss, or disclosure. Access to personal data is limited to authorized staff and contracted service providers with appropriate security obligations. When using third-party cloud services and processors, we select providers with strong security practices and data processing agreements. In the event of a data breach that creates a risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by law.
Your rights and contact
You have rights under data protection laws, including the right to access, correct, restrict, or erase personal data, and the right to object to or limit processing. To exercise these rights, request portability, or withdraw consent where applicable, contact our Data Protection Officer at [email protected] or by post at the address below. We will respond to verifiable requests in line with legal timelines and may request additional information to confirm your identity before acting on sensitive requests. If you are dissatisfied with our response, you may lodge a complaint with the French supervisory authority, CNIL, or another relevant regulator. Our contact details: Paris Lingua, 10 Rue de la Paix, 75002 Paris, France. Phone: +33 1 23 45 67 89. Email: [email protected]. For corporate or exam-related data matters, indicate the organisation name and course details to help us process your request efficiently.
Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will post the updated policy with a revised effective date and, where appropriate, notify registered users. Please review this page periodically for the latest information. Continued use of our services after updates constitutes acceptance of the revised policy.